Net eWare^sm VPN Management

Remote Managed VPN Services

Out task the remote management of your point-to-point Virtual Private Networks (VPN); including the router, CSU, secure tunnel and IP Telco circuit.  Advanced Network Products will remotely monitor your VPN  infrastructure 24 hours 365 days a year and proactively resolve any network issues that take place.  Once a failure is discovered, ANP NOC engineers will use out-of-band dial-up diagnostics to isolate the cause of the failure and either work the problem remotely or dispatch the Telco carrier or equipment contract holder.  In any case, ANP owns the problem and resolves the problem in a timely and professional manner.

Customer Web Portal

While ANP is working all your network issues, you remain in control with complete visibility of your network.  Through our customer Web Portal using a standard browser you can view your network status real time, anytime.  Through our Web Portal you can also view your trouble tickets as ANP opens and works the tickets.  You can see network failures worked real-time, however, when we uncover a network problem we also have one of our Network Engineers proactively call or email you with a status.  Our goal is to increase your network awareness while keeping you in control.

Performance Management/Reporting

ANP's customized management platforms allow us to collect information every 60 seconds on every managed device in your network.  Using that collected data, we are able log and graph the reliability and utilization of each Telco circuit, router and any other managed element.  We collect 100's of network metrics in our database that can be used as a basis for historical reporting.  Our reports are published daily, weekly and monthly and are available through the customer Web Portal.

Equipment Supported

ANP supports the following manufacturers equipment:

• Cisco 1700, 2500, 2600, 3600, 3700, 4500, 7200, and 7500 series routers.
• Cisco PIX Firewalls
• Cisco VPN terminators 3000 Series