IP Telephony

Is Your Current Phone System Eating up Your Profits and Causing You More Problems than it’s worth?

Realize the Lower Total Cost of Ownership of IP Telephony — From Day One

ANP is a leader in remote network operations support for IP Telephony (IPT); helping companies of all sizes realize the benefits of IP Telephony. We have designed, deployed and managed customer deployments of Cisco® IPT equipment since 2000; installing thousands of IPT telephones. In fact, we were the first Cisco Advanced Unified Communications partner to deliver remote network operations support for IPT in the Delaware Valley — and our IPT customers have given us an average 4.8 out of 5.0 satisfaction rating for the past ten years.

ANP can manage your complete IPT infrastructure, including the routers, switches, voice gateways, Unified Call Manager servers, Unity and Presence servers. We take full responsibility for problem isolation and resolution — including managing Quality of Service (QoS) across your IPT infrastructure. Our IPT clients include both Fortune & NASDAQ companies and small enterprise businesses, across a diverse range of industries. The best practices we’ve learned can directly benefit your business, helping you immediately take advantage of your new technology and lower your total cost of ownership for enterprise-level IPT.

ANP can manage your complete IPT infrastructure.

Say goodbye to downtime and lost billable hours due to IPT application and LAN issues. With managed IPTsolutions from ANP, not only will you increase profitability and productivity, but also achieve the peace of mind every business dreams of.

The ANP Net eWaresm Advantage for IP Telephony Management

Your Challenge

The ANP Net eWaresm Solution
“Our people aren’t experienced managing converged networks. The data experts don’t understand voice, and the voice experts don’t understand data.” ANP has ten years of experience managing converged networks. There is no learning curve — our expertise enables you to immediately start benefiting from your new technology. Our experts can also help with knowledge transfer; your team learns about converged networks as we manage your converged infrastructure.
“We’re concerned about Quality of Service (QoS) and dial tone availability.” We proactively manage QoS on Cisco® devices by monitoring and looking for problems while they are developing — and our QoS Agent allows us to manage voice quality across a heterogeneous network.
Dial tone availability is monitored and managed; we also manage and report on the availability of the CallManager cluster to process calls.
“Our IT staff spends too much valuable time working out mundane issues such as scheduling maintenance vendors and carriers.” We work closely with carriers, maintenance vendors and equipment vendors to quickly resolve issues on your behalf. And by providing ongoing engineering analysis, as well as, patch and upgrade support, we allow you to focus on running your business — not your network. ANP will manage the vendors until resolution.
“We need 24 x 365 coverage — but our staff is limited.” ANP watches your converged network 24 hours a day 365 days a year from our staffed Network Operations Center. (No beeper duty supporting your infrastructure.) Our Cisco voice engineers are available to help optimize your network and troubleshoot issues with your infrastructure whenever there is a detected issue.
“How do we diagnose and fix problems at remote locations with centralized call processing? Truck rolls are expensive and untimely.” ANP has proven experience in remote infrastructure management for converged networks. During the last 10 years ANP has designed and deployed numerous Call-Center, and other advanced IP Telephony applications for some of the largest companies in the Delaware Valley. ANP can design, deploy and maintain your IP Telephony applications, plus we have the engineers to make the timely changes you require.
“Our company is implementing numerous IPT applications, and I’m concerned about supporting them.” ANP has proven experience in remote infrastructure management for converged networks. In over ten years of managing converged infrastructures, we have only three times had to send someone onsite to help diagnose an issue. Because we can troubleshoot and resolve problems remotely, we often have problems resolved before another vendor could even dispatch a truck to your site.

This is how we do it:

  • Our Net eWaresm software Agent monitors IP Telephony network.
  • We quickly fix problems…all done remotely. With guaranteed response times.
  • Our Network Operations Center is ready when you and your staff need support — we are staffed 24 hours a day 365 days a year.
  • Network health and service ticket reports are sent weekly so you’re always in the loop.
  • Move-Add-Change requests are submitted, reviewed, approved, fulfilled and documented through our web based portal.
  • Scheduled 1-on-1 Virtual CIO meetings, to review chronic issues, discuss performance metrics, review availability analytics, and spot missed Telco SLA’s.

The result: IPT problems are resolved faster and more accurately.

Technology doesn’t have to be complicated.

Want to learn more?

Areas Covered

We provide a range of Computer Support, Network Services and IT Consulting in Philadelphia, Delaware Valley, Lehigh Valley, Philadelphia Region, New Jersey Shore and Main Line.

Local experts who can visit on-site:
Philadelphia Computer Support, Delaware Valley Network Services, Lehigh Valley IT Consulting, Philadelphia Region Network Security, New Jersey Shore Phone Services and Main Line Network Services.