Say goodbye to downtime and lost billable hours due to IT infrastructure issues. With managed Net eWaresm solutions from ANP, not only will you increase profitability and productivity, but also achieve the peace of mind every business dreams of.
Net eWare℠ Portal
Looking for a service provider with a unified portal where you can see everything?
Gain Unmatched Visibility Across Your Complex IT Infrastructure.
Net eWaresm is the name for our secure, Web-based customer portal that supports the full managed service suite, allowing you to maintain control and visibility of your security, IP Telephony, workstations and servers, WAN, and LAN equipment. From anywhere in the world equipped with an SSL browser, you can gain secure encrypted access to your service tick ets, project tasks and all of ANP’s Net eWaresm outsourced service reports. As the leader in selective outsourced IT infrastructure management solutions, we understand the crucial role that communications play in a successful outsourcing relationship — which is why we’ve built tools into our customer portal that facilitates excellent two-way communication. Watch over our shoulder, as we open and close service tickets with your vendors; transparently watch our Service Level performance on everything we do for you.
The value of our service is defined not only by our day-to-day firefighting, but also by the intelligence we offer your in-house strategic IT staff. We are passionate about our role as data aggregator; Net eWaresm allows us to show complex data in a variety of meaningful ways ranging from robust asset management to CIO dashboards, giving you better visibility and control of your networked assets.
ANP’s Secure SSL Web based CIO Portal
The ANP Net eWaresm Advantage for a CIO Portal
Your Challenge |
The ANP Net eWaresm Solution |
| “Our infrastructure supports many different technologies — WAN, IP Telephony, security, and servers. How can I tie them together into one view?” | ANP’s customer portal supports the entire suite of ANP services, including WAN, LAN, IP Telephony, security, and workstations & servers. We bring complex infrastructures together in a simple and intuitive manner, making it easy to view and visualize individual elements. |
| “We support a high volume of devices — how can we make managing these assets less time consuming and painful?” | ANP reduces the complexity of asset management by providing simple inventory screens for every site and device in your infrastructure. Assets are broken out by type, and ANP ensures continuity by archiving the most recent configuration files on supported devices. |
| “Our sites are spread across a wide geographic area. Tracking issues across all sites is complex, and our staff is spending too much time putting out fires.” | ANP’s customer portal includes an Active Map that illustrates environments in real-time. As sites go in or out of alarm, or have tickets issued against them, sites and circuits visually indicate the change. Our services are geared for customization — you can opt for “notification only” of events, allowing you to tackle problems as they occur, or give ANP full ownership of issues, freeing up your internal staff to focus on the strategic instead of firefighting tactical infrastructure issues. |
| “How do we measure the performance of our service providers?” | ANP simplifies the tracking of outsourced performance by publishing a wide variety of reports showing performance metrics for mean time to notify, to resolution plan, repair, and tickets by issue, and network Service Level Agreement availability. |
| “Our internal IT staff is segmented — there is no need for people to chase issues outside their roles. How do we ensure that our staff only sees the issues they should see?” | Our customer portal allows customer administrators to review only exception items. Your IT staff does not need to read through a lot of data. ANP can also apply access controls to reports and applications on an employee need to know basis, thereby controlling IT staff access to their relevant areas of control. |
| “Our lack of a well-defined configuration management process has contributed to our network reliability and performance issues.” | ANP has proven processes for most configuration change requests, as well as a Web portal that streamlines the interaction required to submit a request. Our processes are flexible, helping enforce your existing configuration management policies; they can also be used to define a configuration management policy for your organization. The end result is a more efficient and cost-effective configuration process, reducing network downtime. |
| “If an event occurs, we need to know about it. Now.” | With ANP’s auto notification system, you can be notified of events 24 x 365 by text message, and e-mail. Auto notification is also customizable by site and by order — so your internal escalations are kept intact while ensuring that the right people are notified of the right events. |
This is how we do it:
- Access Net eWaresm Portal using an SSL browser from anywhere in the world.
- View every Service Ticket, opened, in process and closed via Net eWaresm Portal.
- Watch ANP work on your IT infrastructure, look over our shoulder anytime!
- It’s not just Net eWaresm Portal; you may call our engineers in our Network Operations Center — we are staffed 24 hours a day 365 days a year!
- Exception reports are generated daily, weekly and monthly.
- Client Move-Add-Change requests are submitted, reviewed, approved, fulfilled and documented through our web based portal.
- Scheduled 1-on-1 Virtual Net eWaresm meetings, to review chronic issues, discuss performance metrics, review availability analytics, and discuss any IT issue that concerns you.
The result: IT problems are resolved faster and more accurately.
Technology doesn’t have to be complicated.
Want to learn more?
Areas Covered
We provide a range of Computer Support, Network Services and IT Consulting in Philadelphia, Delaware Valley, Lehigh Valley, Philadelphia Region, New Jersey Shore and Main Line.
Local experts who can visit on-site:
Philadelphia Computer Support, Delaware Valley Network Services, Lehigh Valley IT Consulting, Philadelphia Region Network Security, New Jersey Shore Phone Services and Main Line Network Services.
