IT Support Blog for Small Business Owners

Is Your Company Data Ready For An IT Disaster Recovery Test?

Posted by David S. Mulvey on 11/24/13 11:30 AM

Unfortunately, many companies that experience an IT “data loss event” also discover, at this critical time, that their backed-up data is corrupted and not restorable.  The fact is that data can become corrupted during the back-up process.  Therefore, most managed service IT providers offering back-up solutions for clients will perform data integrity checks at the time IT data is sent off site.  Though this is a good practice, and can provide a level of comfort for businesses, the truth is that data can also become corrupted over time while residing on spinning disk drives at an off-site location.  This type of occurrence, known in the industry as “silent data corruption,” is literally caused by the rotting of the storage media where the data is housed.  So even though businesses may feel they are “good” with their data backup, that actually may not be the case.

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Topics: Disaster Recovery, IT Backups, IT Data Disaster, IT Best Practice, backup plan, disaster recovery plan

The Difference between IT Disaster Recovery and Business Continuity?

Posted by David S. Mulvey on 10/2/13 12:06 PM


IT downtime is frustrating and downright maddening since it can so easily be avoided. As a small business owner you can’t afford to lose business and customers because of failed computer systems. That’s why you need to know the different between disaster recovery and business continuity.

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Topics: Disaster Recovery, business continuity plan, cloud-based services

Is Your Computer Support Guy Treating You Like A “Bad Date?”

Posted by David S. Mulvey on 10/2/13 6:10 AM

Is your computer support guy treating you like a bad date?

  • Not returning your calls fast enough…
  • Constantly missing deadlines…
  • Not fixing things right the first time…
  • Never following up on your requests?
  • Promises made and not kept?

It just amazes me how unreliable and arrogant some IT services companies are…

When you call them for help, you end up talking to their voice mail. When you finally get them on the phone, they make you wait hours – even days – before they actually get your problem resolved. Sometimes it never seems to get fixed and it’s easier to find a work-around or simply fix it yourself than to call your IT provider!

Even then, a lot of them take longer than they promised, nickel and dime you over everything and, as a final insult, they act like they’re doing YOU the favor! Every time you call your IT service company you are guaranteed an invoice, but not necessarily a resolution.  They often use their techno speak to confuse you, and respond when they feel like it, its never about your requirements and more about their schedule. 

You don’t need a computer nerd to act like a bad date; what you need is a new approach to your IT support.  The old Time & Materials approach is no longer effective for your growing small business. I spend most of my time speaking with our clients and prospects; the vast majority of business owners I speak to already have an IT service provider relationship in place, however, the business owner is exasperated with how poorly their IT provider is treating them.  You need IT support but you don’t need an unresponsive Time & Materials provider, there is a better way, a new way. 

There Is A Better Way to Receive IT Support for your Business

By changing your IT support approach from reactive (where you are waiting for a problem and then reactively calling your IT support guy to solve an issue) to proactive (where you rely upon a new IT support company to proactively manage your IT computer systems and software.  This new proactive approach can actually reduce the frustrating breakdowns and bring your network back to a reliable and highly available network you once had.

Better yet, the proactive approach can be purchased as a monthly fixed fee that you can budget for and rely upon to solve all of your network issues.  As the owner you no longer have to balance the cost of a potential T & M service call vs. accepting the IT frustration of a lingering IT problem.

With this new IT Support approach your IT Support provider is financially incented to get your network running so well that he never has to stop everything and be interrupted by an unexpected problem in your network.  Imagine an IT relationship with your new IT solutions partner where you both are working together for a mutual goal; a 100% percent available network, no downtime, no problems, happy and productive employees.

This new approach is called IT Outsourcing, or perhaps you have heard it called a Managed Service; the IT solutions company is called a Managed Service Provider (MSP.)  You can outsource your workstations and servers, or your Wide Area Network and your Local Area Network, your disaster recovery systems and even your phone system.

There is no longer a reason to feel like your IT support is a bad date that never ends, you can find an IT Managed Service provider that will treat you like you felt on your first date with your significant other: goose bumps! There is a new way and a better way to purchase your companies IT Support.

Want To Learn More: You can sign up for a one-hour webinar and learn how Managed Services might help your company lower your IT costs, improve your network and application availability and make your employees more productive! Learn how IT Managed Services can improve your business!

What a Business Owner should know about the Cloud

Not Ready To Watch a Webinar yet?

If not, I’d at least like to give you a copy of my new free report, “6 Essential IT Outsourcing Strategies For Your Business.” Even if you aren’t ready to watch a webinar right now; this report will give you some important strategies for you to consider regarding your IT.

 6 Essential IT Outsourcing Strategies

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Topics: IT Support, Business IT, IT Outsourcing, IT Solutions, Managed Service Provider, Disaster Recovery

What Is Your Company's IT Fitness Level? | IT Assessment

Posted by David S. Mulvey on 8/14/13 5:47 PM

Will Your IT Practices Pass The Physical?

As I was preparing for a 100 mile backpacking trip with my youngest son this summer, I realized it was time for me to take a harder look at my own personal fitness. I had gained a few extra pounds, I was not in great aerobic shape, and wondered how healthy my heart was. The thought of being out in the middle of a desert in New Mexico without access to quick medical help, I knew it was time toassess my own fitness level before placing a 50 LB pack on my back and heading out to the wilderness.

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Topics: IT Support, Disaster Recovery, Business Continuity

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