IT Support Blog for Small Business Owners

Small Business IT Outsourcing Economics

Posted by David S. Mulvey on 8/20/14 3:00 PM

As a small business owner you should evaluate if you should hire your own IT employee or consider outsourcing your IT to an IT Service Provider or Managed Service Provider (MSP).  Nine times out of ten, Owners take the more traditional approach and hire a single IT employee, and unfortunately that decision to hire one IT employee rarely works out.  If you are curious why I feel a single IT employee rarely works out take a look at this blog

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Topics: IT Outsourcing economics, Economics of IT outsourcing, IT solution economics, MSP IT outsourcing economics

Building an effective IT support department and when not to.

Posted by David S. Mulvey on 7/25/14 5:00 PM

Choosing the right IT organization structure or the right IT organizational chart, are common issues within a growing business. They are also issues filled with many traps. I have shared my thoughts with you before this blog on the types of work that must occur in an IT department (Reactive & Proactive); today let’s talk about how you should staff the IT department to get the work done.

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Topics: Reactive IT Support, IT Solutions, IT automation, IT department, Proactive IT tasks, IT Outsourcing economics, Economics of IT outsourcing

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