IT Support Blog for Small Business Owners

Reactive IT Support or Proactive IT Support: What comes first?

Posted by David S. Mulvey on 7/8/14 8:00 PM

What comes first the chicken or the egg? Much like that question, IT Support is full of conundrums-questions that don’t have clear answers. Two very different and equally important types of work govern IT support. It’s so important for a small business owner to understand the differences so you can manage your company’s approach to IT and expect the appropriate IT result based upon your approach that you choose. In 30 years of IT support I have never met a business owner that understands this basic concept (because they are not IT professionals) and as a result their IT solutions suffer.

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Topics: IT Support, IT Outsourcing, Reactive IT Support, Proactive IT Support, IT Solutions

5 Ideas for Creating your Operational Efficiency using IT Outsourcing

Posted by David S. Mulvey on 7/3/14 3:00 PM

Operation efficiency is one of the key goals an owner should be working on to be competitive in today’s business climate. Customers expect instant access to information, quick service, and superior delivery. If you have not mastered operation efficiency, you most likely are not meeting your customer’s expectations and risk losing market share to your competition. I believe IT plays a huge role in achieving operational efficiency.

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Topics: IT Outsourcing, Operational Efficiency, Unified collaboration, secure web portal, virtual private network tunnel, outsource IT

How do you insure IT Outcomes occur when IT Outsourcing?

Posted by David S. Mulvey on 6/21/14 12:00 PM

This month we have been looking at the outcomes that come from IT outsourcing, the last two blogs have talked about the potential business outcomes you might expect if you outsource your IT; but what about the IT outcomes? Outcome based outsourcing is the Holy Grail of IT services; achieve a healthy or unhealthy result.  Our clients would all agree that if we can tie specific business and IT results to our outsourced agreement everyone would be happier in the end.

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Topics: IT Outsourcing, Service Level Guarantee, IT Outcomes, IT outsourcer

Three Additional Strategic Outcomes from IT Outsourcing

Posted by David S. Mulvey on 6/19/14 12:31 PM

Are outsourced IT services right for your business? Possibly, I have listed three more business outcomes that you may try to achieve when outsourcing IT managed services. You have probably heard before that the CEO should be working “on,” the business not “in,” the business.  The same is true while outsourcing your IT services, the time that is freed up for your staff and yourself should be directed to important work outcomes.  IT outsourcing can provide a strategic, cost-effective solution if your management team is focusing “on,” your business outcomes.  The business outcomes can be segregated into three areas of business operation, first are the CEO focused business outcomes, and second are the strategic accounting and operational outcomes and finally specific IT business outcomes. In this blog I will discuss the final three of seven business outcomes (the first blog describes the first four business outcomes) you can read the first blog here.

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Topics: IT Support, IT Outsourcing, Business Outcomes, Strategic outcomes

Four Strategic Outcomes to Focus on when IT Outsourcing

Posted by David S. Mulvey on 6/4/14 11:00 AM

Are outsourced IT services right for your business? Possibly; I have listed seven business outcomes that you may try to achieve when outsourcing IT managed services. You have probably heard before that the CEO should be working “on,” the business not “in,” the business. The same is true while outsourcing your IT services, the time that is freed up for your staff and yourself should be directed to important work outcomes. IT outsourcing can provide a strategic, cost-effective solution if your management team is focusing “on,” your business outcomes. The business outcomes can be segregated into three areas of business operation, first are the CEO focused business outcomes, and second are the strategic accounting and operational outcomes and finally specific IT business outcomes. In this blog I will discuss the first four of seven potential business outcomes.

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Topics: IT Outsourcing, Service Level Guarantee, IT Strategy, IT Business Outcomes, IT Strategic Outcomes

Developing a Small Business IT Strategy

Posted by David S. Mulvey on 5/15/14 8:00 PM

Before the introduction of Information Technology, there were many organizations that have been more successful than others. These companies have had a better product or service offering, a positive customer focus, and very probably close employee involvement in its development. Today, these qualities need to be fused with a complete understanding of the value of IT to maintain or repeat this level of business success.

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Topics: IT Outsourcing, Developing a IT Strategy, small business strategy

The Pros and Cons of IT Outsourcing

Posted by David S. Mulvey on 3/20/14 11:00 AM

What does IT Outsourcing mean?

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Topics: IT Outsourcing, IT Service Provider, Managed IT Service Provider, SSAE16, IT Consulting

The Top 10 Reasons to IT Outsource Versus “Doing IT Yourself.”

Posted by David S. Mulvey on 3/18/14 11:30 AM

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Topics: IT Outsourcing, Managed IT Service Provider, IT Peace of Mind, IT infrastructure

What is the Advantage of IT Outsourcing for a Small Business?

Posted by David S. Mulvey on 3/13/14 4:00 PM

As a business owner you are always focused on the key activities of growing your company, but you also need to deal with your non-core business functions efficiently, such as your IT operations.  IT outsourcing is a tried-and-tested approach and is recognized as a long-term competitive strategy for business success.  IT outsourcing helps you get your focus back on your core business and control your IT CAPEX and OPEX costs at the same time.

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Topics: IT Outsourcing, Managed IT Service Provider, IT Peace of Mind, IT infrastructure

What is the Better Business Approach? In-source or IT Outsource?

Posted by David S. Mulvey on 3/11/14 10:00 AM

Outsourcing is a common business buzzword these days, as more and more cost and quality conscious small business owners are turning to Managed IT Service Providers for outsourcing their IT business processes. So, what exactly is IT outsourcing and what are the benefits of having a Managed IT Service Provider operate your IT infrastructure for you? This blog looks at the benefits of outsourcing your IT and the value proposition offered by a Managed IT Service Provider like ANP.

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Topics: IT Outsourcing, Managed IT Service Provider, IT Peace of Mind, IT infrastructure

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