IT Support Blog for Small Business Owners

Benefits of Migrating your Email to Exchange Online

Posted by David S. Mulvey on 10/20/20 10:05 AM

Exchange Online comes with your Office 365 or Microsoft 365 subscriptions, so if you’re already paying for the mail application, why not use it? By migrating to Exchange Online you will eliminate the need to ever buy or maintain a mail server again. As we discuss below, Exchange Online offers several advanced, enterprise-grade security features, and your employees will be more productive and responsive if they are able to communicate while on the go.

Here are a few more reasons why you should get rid of your on-premise mail server and migrate to Exchange Online.

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Topics: IT Strategy, Microsoft 365, Microsoft 365 collaboration, security features, office 365 migration, exchange online migration, secure cloud advantage

10 Telling Signs It’s Time to Upgrade Your Business Phone System

Posted by David S. Mulvey on 9/24/20 11:34 AM

Upgrading your business’s phone system may seem like an unnecessary expense. But phone system functionality has grown by leaps and bounds over the past decade to adapt to the demands of your customers and is much more than just a service for  receiving phone calls. 

Yet it's still critical for your customers to be able to connect with a live person when they need support, and for you to be able to rapidly respond to voice messages from prospective customers -- otherwise you risk losing business.

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Topics: VoIP Phone, unified communications, small business phone systems, IT Strategy, Unified collaboration, business continuity plan, modern business phone systems

Four Strategic Outcomes to Focus on when IT Outsourcing

Posted by David S. Mulvey on 6/4/14 11:00 AM

Are outsourced IT services right for your business? Possibly; I have listed seven business outcomes that you may try to achieve when outsourcing IT managed services. You have probably heard before that the CEO should be working “on,” the business not “in,” the business. The same is true while outsourcing your IT services, the time that is freed up for your staff and yourself should be directed to important work outcomes. IT outsourcing can provide a strategic, cost-effective solution if your management team is focusing “on,” your business outcomes. The business outcomes can be segregated into three areas of business operation, first are the CEO focused business outcomes, and second are the strategic accounting and operational outcomes and finally specific IT business outcomes. In this blog I will discuss the first four of seven potential business outcomes.

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Topics: IT Outsourcing, Service Level Guarantee, IT Strategy, IT Business Outcomes, IT Strategic Outcomes

Did You Budget for Increased IT Support Costs This Year?

Posted by Michael Silverman on 2/3/14 5:40 PM

Last month, I blogged about Technology Management strategies and how to link good IT management back to a predictable IT budget.  This April brings not only its usual tax day, but, crucial for IT management and business continuity, the end of support for the Microsoft Windows XP operating system.  Unless you’re in the minority, look around, you’ll see Windows XP desktops or laptops.  So what’s the end of support for XP have to do with increased network management costs?  It means you’re going to need to upgrade old computers or risk unplanned downtime due to an exploited unsupported operating system.

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Topics: IT Support, Windows XP, IT Productivity, IT Strategy

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