IT Support Blog for Small Business Owners

Four Strategic Outcomes to Focus on when IT Outsourcing

Posted by David S. Mulvey on 6/4/14 11:00 AM

Are outsourced IT services right for your business? Possibly; I have listed seven business outcomes that you may try to achieve when outsourcing IT managed services. You have probably heard before that the CEO should be working “on,” the business not “in,” the business. The same is true while outsourcing your IT services, the time that is freed up for your staff and yourself should be directed to important work outcomes. IT outsourcing can provide a strategic, cost-effective solution if your management team is focusing “on,” your business outcomes. The business outcomes can be segregated into three areas of business operation, first are the CEO focused business outcomes, and second are the strategic accounting and operational outcomes and finally specific IT business outcomes. In this blog I will discuss the first four of seven potential business outcomes.

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Topics: IT Outsourcing, Service Level Guarantee, IT Strategy, IT Business Outcomes, IT Strategic Outcomes

Did You Budget for Increased IT Support Costs This Year?

Posted by Michael Silverman on 2/3/14 5:40 PM

Last month, I blogged about Technology Management strategies and how to link good IT management back to a predictable IT budget.  This April brings not only its usual tax day, but, crucial for IT management and business continuity, the end of support for the Microsoft Windows XP operating system.  Unless you’re in the minority, look around, you’ll see Windows XP desktops or laptops.  So what’s the end of support for XP have to do with increased network management costs?  It means you’re going to need to upgrade old computers or risk unplanned downtime due to an exploited unsupported operating system.

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Topics: IT Support, Windows XP, IT Productivity, IT Strategy

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