IT STRATEGY MANAGEMENT

Small Business IT Outsourcing Economics

As a small business owner you should evaluate if you should hire your own IT employee or consider outsourcing your IT to an IT Service Provider or Managed Service Provider (MSP).  Nine times out of...
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Building an effective IT support department and when not to.

Choosing the right IT organization structure or the right IT organizational chart, are common issues within a growing business. They are also issues filled with many traps. I have shared my thoughts...
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Why a Single Employee IT Support Department Rarely Works Out

When people talk about their single employee IT support department, they always discuss the things they’re not getting, the applications they can’t run, and the long time it takes to get anything...
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Apple is taking a Bite out of Windows: how about Your IT Solutions?

Is it possible that Microsoft’s dominance in the Enterprise is coming to an end? The software company VMware thinks so. They recently wrote on their blog that in a survey they just conducted based...
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Reactive IT Support or Proactive IT Support: What comes first?

What comes first the chicken or the egg? Much like that question, IT Support is full of conundrums-questions that don’t have clear answers. Two very different and equally important types of work...
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5 Ideas for Creating your Operational Efficiency using IT Outsourcing

Operation efficiency is one of the key goals an owner should be working on to be competitive in today’s business climate. Customers expect instant access to information, quick service, and superior...
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7 Habits of Great Small Business Owners

I came across an article in the February 2013 issue of Forbes magazine the "7 Habits of Great Small Business Owners." I find these practices to be helpful in both my professional and personal life....
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How do you insure IT Outcomes occur when IT Outsourcing?

This month we have been looking at the outcomes that come from IT outsourcing, the last two blogs have talked about the potential business outcomes you might expect if you outsource your IT; but...
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Three Additional Strategic Outcomes from IT Outsourcing

Are outsourced IT services right for your business? Possibly, I have listed three more business outcomes that you may try to achieve when outsourcing IT managed services. You have probably heard...
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