Those who know me know I believe that business requirements drive technology investments (not the other way around). So let’s assume everyone agrees with me on that, but what about managing existing technology investments? A few of the more common technology management scenarios we see in small businesses include:
IT Support Blog for Small Business Owners
Is your computer support guy treating you like a bad date?
- Not returning your calls fast enough…
- Constantly missing deadlines…
- Not fixing things right the first time…
- Never following up on your requests?
- Promises made and not kept?
It just amazes me how unreliable and arrogant some IT services companies are…
When you call them for help, you end up talking to their voice mail. When you finally get them on the phone, they make you wait hours – even days – before they actually get your problem resolved. Sometimes it never seems to get fixed and it’s easier to find a work-around or simply fix it yourself than to call your IT provider!
Even then, a lot of them take longer than they promised, nickel and dime you over everything and, as a final insult, they act like they’re doing YOU the favor! Every time you call your IT service company you are guaranteed an invoice, but not necessarily a resolution. They often use their techno speak to confuse you, and respond when they feel like it, its never about your requirements and more about their schedule.
You don’t need a computer nerd to act like a bad date; what you need is a new approach to your IT support. The old Time & Materials approach is no longer effective for your growing small business. I spend most of my time speaking with our clients and prospects; the vast majority of business owners I speak to already have an IT service provider relationship in place, however, the business owner is exasperated with how poorly their IT provider is treating them. You need IT support but you don’t need an unresponsive Time & Materials provider, there is a better way, a new way.
There Is A Better Way to Receive IT Support for your Business
By changing your IT support approach from reactive (where you are waiting for a problem and then reactively calling your IT support guy to solve an issue) to proactive (where you rely upon a new IT support company to proactively manage your IT computer systems and software. This new proactive approach can actually reduce the frustrating breakdowns and bring your network back to a reliable and highly available network you once had.
Better yet, the proactive approach can be purchased as a monthly fixed fee that you can budget for and rely upon to solve all of your network issues. As the owner you no longer have to balance the cost of a potential T & M service call vs. accepting the IT frustration of a lingering IT problem.
With this new IT Support approach your IT Support provider is financially incented to get your network running so well that he never has to stop everything and be interrupted by an unexpected problem in your network. Imagine an IT relationship with your new IT solutions partner where you both are working together for a mutual goal; a 100% percent available network, no downtime, no problems, happy and productive employees.
This new approach is called IT Outsourcing, or perhaps you have heard it called a Managed Service; the IT solutions company is called a Managed Service Provider (MSP.) You can outsource your workstations and servers, or your Wide Area Network and your Local Area Network, your disaster recovery systems and even your phone system.
There is no longer a reason to feel like your IT support is a bad date that never ends, you can find an IT Managed Service provider that will treat you like you felt on your first date with your significant other: goose bumps! There is a new way and a better way to purchase your companies IT Support.
Want To Learn More: You can sign up for a one-hour webinar and learn how Managed Services might help your company lower your IT costs, improve your network and application availability and make your employees more productive! Learn how IT Managed Services can improve your business!
Not Ready To Watch a Webinar yet?
If not, I’d at least like to give you a copy of my new free report, “6 Essential IT Outsourcing Strategies For Your Business.” Even if you aren’t ready to watch a webinar right now; this report will give you some important strategies for you to consider regarding your IT.
If you’re like most small businesses, you rely on your workstations, laptops, servers and technology to keep your business running. Unfortunately, that means when your IT stops working, you and your business stop working. Anything from computer problems, network glitches, viruses, or software issues can bring your work to a halt very quickly and cost you money to fix. Even a relatively ‘simple’ problem or question could involve many hours of troubleshooting, resulting in unplanned downtime and expenses.
There are two faces to IT investments and costs. As a business owner or as an IT manager, you can look outside of your IT department and consider what areas in your business need more control, perhaps a better process, or more consistent deliverables. You can also look inside your IT department and ask yourself where can you save money and get better results. This week, let’s take a look at inward facing or internal IT costs.
Topics: Budget, Business IT, Business technology, Managed Service Provider, VoIP, cloud save, Cloud. Savings from the cloud, voice technology, businesses operating in the cloud, Cloud-Office 365, Office 365