IT Support Blog for Small Business Owners

Building an effective IT support department and when not to.

Posted by David S. Mulvey on 7/25/14 5:00 PM

Choosing the right IT organization structure or the right IT organizational chart, are common issues within a growing business. They are also issues filled with many traps. I have shared my thoughts with you before this blog on the types of work that must occur in an IT department (Reactive & Proactive); today let’s talk about how you should staff the IT department to get the work done.

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Topics: Reactive IT Support, IT Solutions, IT automation, IT department, Proactive IT tasks, IT Outsourcing economics, Economics of IT outsourcing

Why a Single Employee IT Support Department Rarely Works Out

Posted by David S. Mulvey on 7/20/14 12:00 PM

When people talk about their single employee IT support department, they always discuss the things they’re not getting, the applications they can’t run, and the long time it takes to get anything supported or completed. If a business had as many gripes with an external vendor, that vendor would’ve been dropped long ago. But single person IT departments have endured as a necessary evil because they are set up as a forced internal vendor.  The problem is rarely the person sitting in the IT seat; it’s the structure in which the IT department has been set up.

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Topics: IT Support, Reactive IT Support, Proactive IT Support, single employee IT support department

Reactive IT Support or Proactive IT Support: What comes first?

Posted by David S. Mulvey on 7/8/14 8:00 PM

What comes first the chicken or the egg? Much like that question, IT Support is full of conundrums-questions that don’t have clear answers. Two very different and equally important types of work govern IT support. It’s so important for a small business owner to understand the differences so you can manage your company’s approach to IT and expect the appropriate IT result based upon your approach that you choose. In 30 years of IT support I have never met a business owner that understands this basic concept (because they are not IT professionals) and as a result their IT solutions suffer.

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Topics: IT Support, IT Outsourcing, Reactive IT Support, Proactive IT Support, IT Solutions

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