IT Support Blog for Small Business Owners

10 Telling Signs It’s Time to Upgrade Your Business Phone System

Posted by David S. Mulvey on 9/24/20 11:34 AM

Upgrading your business’s phone system may seem like an unnecessary expense. But phone system functionality has grown by leaps and bounds over the past decade to adapt to the demands of your customers and is much more than just a service for  receiving phone calls. 

Yet it's still critical for your customers to be able to connect with a live person when they need support, and for you to be able to rapidly respond to voice messages from prospective customers -- otherwise you risk losing business.

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Topics: VoIP Phone, unified communications, small business phone systems, IT Strategy, Unified collaboration, business continuity plan, modern business phone systems

Two Years of Microsoft Teams Adoption in Two Months

Posted by David S. Mulvey on 5/28/20 9:23 AM

During Microsoft’s quarterly earnings report to Wall Street—(the first earnings report since COVID-19 lock down began), Microsoft stated they saw more than 200 million Microsoft Teams meeting participants in a single day. Teams now has more than 75 million daily active users, and two-thirds of them have shared, collaborated, or interacted with files on Teams as well.

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Topics: Unified collaboration, Microsoft 365, Microsoft Collaboration Tools, microsoft teams, video conferencing tools, virtual meetings

5 Ideas for Creating your Operational Efficiency using IT Outsourcing

Posted by David S. Mulvey on 7/3/14 3:00 PM

Operation efficiency is one of the key goals an owner should be working on to be competitive in today’s business climate. Customers expect instant access to information, quick service, and superior delivery. If you have not mastered operation efficiency, you most likely are not meeting your customer’s expectations and risk losing market share to your competition. I believe IT plays a huge role in achieving operational efficiency.

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Topics: IT Outsourcing, Operational Efficiency, Unified collaboration, secure web portal, virtual private network tunnel, outsource IT

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