IT Support Blog for Small Business Owners

10 Telling Signs It’s Time to Upgrade Your Business Phone System

Posted by David S. Mulvey on 9/24/20 11:34 AM

Upgrading your business’s phone system may seem like an unnecessary expense. But phone system functionality has grown by leaps and bounds over the past decade to adapt to the demands of your customers and is much more than just a service for  receiving phone calls. 

Yet it's still critical for your customers to be able to connect with a live person when they need support, and for you to be able to rapidly respond to voice messages from prospective customers -- otherwise you risk losing business.

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Topics: VoIP Phone, unified communications, small business phone systems, IT Strategy, Unified collaboration, business continuity plan, modern business phone systems

Laughter or the Unified Communications Multitasking Trap

Posted by David S. Mulvey on 4/17/14 11:34 AM

I like to laugh, don’t we all? I find humor in all sorts of places and situations. I’m a bit odd (okay I will admit it) I often laugh in unlikely places. I’ve laughed in the most appropriate of situations and some of the most awkward for instance, I often find myself the only person laughing in a crowded movie theater. 

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Topics: unified communications, Laughter, Multitasking

What are the benefits of Unified Communications to a small business?

Posted by David S. Mulvey on 4/12/14 10:30 AM

Small businesses are discovering the appeal of a communications solution that extends the power of their business phone system far beyond their office desktop and conventional dial tone. Unified Communications can be a competitive advantage for businesses that need a single system to manage multiple channels of communication, making their business more productive and helping smaller companies take advantage of features that make them appear larger and more competitive to their clients. Think of Unified Communications as the Swiss Army knife of small business communications.

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Topics: unified communications, VoIP, small business phone systems

What is Unified Communications and why should a business owner care?

Posted by David S. Mulvey on 4/11/14 11:00 AM

Have you ever been frustrated by you inability to speak to an employee while in your car, or at home or at a client site? Do you find yourself wondering how you might be able to raise the engagement level between your colleagues and yourself?  I often found myself wondering if my employees were on the phone or in a meeting.  I thought that my ancient PBX was actually beginning to limit my company’s ability to meaningfully communicate. Small business phone systems have made huge strides in the last five years; in fact, small business phone systems don’t resemble their ancient ancestors at all.

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Topics: unified communications, VoIP, small business phone systems

Considering Replacing Your Ancient PBX with a New VoIP Phone System?

Posted by David S. Mulvey on 4/6/14 9:45 AM

Do you have a phone system that is sitting in your back office that has been bolted to the wall for the last 10 to 15 years? Or are you using a key system that isn’t providing you the functionality your employees need? Most old small business PBX’s are extremely reliable, they are built like tanks, and frankly just keep working. If you are like me (and I am a small business owner), you don’t look around in your office trying to replace business equipment that is still working.  If your PBX is operating just like it did on the first day you turned it on, why replace it? Why invest your valuable cash on a new phone system?

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Topics: VoIP Phone, unified communications, VoIP solutions

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