When was the last time you were surprised by a major, not to mention unplanned, business disruption or IT expense? If you’re like most small and mid-size businesses, it was probably in the last six months, and wasn’t the first time you were surprised either. Misery loves company, and unfortunately you’re not alone. Unplanned IT downtime and unexpected capital investments are unnecessary business issues to contend with. This blog reviews the most common surprises you and your peers have probably experienced. Part two, following next will outline root cause, but more importantly outline some strategies to avoid them in the future.