IT Support Blog for Small Business Owners

Start Calling Customers & Other External Parties from Microsoft Teams

Posted by David S. Mulvey on 11/17/20 7:19 PM

Your new digital workplace experience built around Microsoft Teams has undeniably transformed the way your employees work and is here to stay. 

Now it's time to integrate external calling capabilities into Teams to take your communication and collaboration experience to the next level. The great news is that Microsoft has anticipated and responded to this request with the Microsoft Phone System.

And guess what? It's much easier and cost effective than you think. 

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Topics: VoIP Phone

10 Telling Signs It’s Time to Upgrade Your Business Phone System

Posted by David S. Mulvey on 9/24/20 11:34 AM

Upgrading your business’s phone system may seem like an unnecessary expense. But phone system functionality has grown by leaps and bounds over the past decade to adapt to the demands of your customers and is much more than just a service for  receiving phone calls. 

Yet it's still critical for your customers to be able to connect with a live person when they need support, and for you to be able to rapidly respond to voice messages from prospective customers -- otherwise you risk losing business.

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Topics: VoIP Phone, unified communications, small business phone systems, IT Strategy, Unified collaboration, business continuity plan, modern business phone systems

Considering Replacing Your Ancient PBX with a New VoIP Phone System?

Posted by David S. Mulvey on 4/6/14 9:45 AM

Do you have a phone system that is sitting in your back office that has been bolted to the wall for the last 10 to 15 years? Or are you using a key system that isn’t providing you the functionality your employees need? Most old small business PBX’s are extremely reliable, they are built like tanks, and frankly just keep working. If you are like me (and I am a small business owner), you don’t look around in your office trying to replace business equipment that is still working.  If your PBX is operating just like it did on the first day you turned it on, why replace it? Why invest your valuable cash on a new phone system?

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Topics: VoIP Phone, unified communications, VoIP solutions

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