IT Support Blog for Small Business Owners

Michael Silverman

Recent Posts

Is Your Network Security Adequate? Think Again!

Posted by Michael Silverman on 2/18/14 11:06 AM

Back on February 7th, NBC reported on potential security risks at the Olympic Games.  There was a lot of controversy about the article itself, but, accurate or a hoax, IT security doesn’t get the attention it should in small businesses.  More and more organizations, large and small, are being audited either by regulatory agencies or by existing or potential clients.  Years back, news was about virus attacks, followed by malware; today we’re regularly hearing about hacking.  Everyone wants to know their data is secure.

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Topics: data security, IT security, network security, network assessment

Did You Budget for Increased IT Support Costs This Year?

Posted by Michael Silverman on 2/3/14 5:40 PM

Last month, I blogged about Technology Management strategies and how to link good IT management back to a predictable IT budget.  This April brings not only its usual tax day, but, crucial for IT management and business continuity, the end of support for the Microsoft Windows XP operating system.  Unless you’re in the minority, look around, you’ll see Windows XP desktops or laptops.  So what’s the end of support for XP have to do with increased network management costs?  It means you’re going to need to upgrade old computers or risk unplanned downtime due to an exploited unsupported operating system.

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Topics: IT Support, Windows XP, IT Productivity, IT Strategy

IT Technology Lifecycle Management for Small Business

Posted by Michael Silverman on 12/27/13 12:00 PM

Those who know me know I believe that business requirements drive technology investments (not the other way around).  So let’s assume everyone agrees with me on that, but what about managing existing technology investments?  A few of the more common technology management scenarios we see in small businesses include:

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Topics: Business IT, IT Assessment, Business technology, Managed Service Provider, IT Technology, IT Technology, Lifecycle management

What is an IT audit and when do you need one?

Posted by Michael Silverman on 11/19/13 9:12 PM

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Topics: Business IT, IT Outsourcing, IT Audit

Avoiding “Surprises” in IT – A Case for a Network Assesment

Posted by Michael Silverman on 10/31/13 3:34 PM

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Topics: IT Support, Budget, IT capacity, IT spending, risks

Avoiding IT Surprises – Part One

Posted by Michael Silverman on 10/21/13 4:57 PM

When was the last time you were surprised by a major, not to mention unplanned, business disruption or IT expense?  If you’re like most small and mid-size businesses, it was probably in the last six months, and wasn’t the first time you were surprised either.  Misery loves company, and unfortunately you’re not alone.  Unplanned IT downtime and unexpected capital investments are unnecessary business issues to contend with.  This blog reviews the most common surprises you and your peers have probably experienced.  Part two, following next will outline root cause, but more importantly outline some strategies to avoid them in the future. 

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Topics: IT capacity, IT spending, avoiding IT surprises, IT disruptions, Server Virtualization, bandwidth, Cloud issues, disk space, unplanned IT expenses, Internet access

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