IT Support Blog for Small Business Owners

Time for a Wireless LAN Assessment? Do you have Ghosts & Goblins?

Posted by David S. Mulvey on 10/30/14 10:00 PM

October in Philadelphia is extraordinary; between the crisp dry days, vibrant fall colors, and eerie decorations covering houses with orange spooky carved pumpkins all over town, it's easy to get caught up in the Halloween spirit.

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Topics: wireless audit, wireless site survey, wireless LAN assessment

6 Things The IT Support Tech Does that the Boss Needs to Know About!

Posted by David S. Mulvey on 10/23/14 8:00 AM

With Halloween around the corner the following seems like an appropriate question to ask a small business owner: Here's a scary question most businesses don't think about: what would happen if your IT support guy suddenly quits? Most business owners think it would only be a temporary inconvenience when, in fact, the opposite is usually the case. I get more concerned business owner phones calls once their IT guy leaves than any other motivating reason. Want to know how much you are at risk? Ask yourself the following 6 frightening IT questions:

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Topics: IT Assessment, IT Support employee gives notice, IT support tech quits

What's the Value of an IT Network Assessment?

Posted by David S. Mulvey on 10/17/14 8:00 AM

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Topics: IT Assessment, network assessment, IT Network Assessment, IT Network Assessment Checklist, IT Network Assessment Questions

ShellShock Assessment Scan: Assess your Unix & Linux Servers Now

Posted by David S. Mulvey on 10/8/14 7:00 AM

Just after we have worked our way through the Heartbleed vulnerability a new software vulnerability has been found that might affect any versions of the Linux and Unix operating systems, in addition to Apple Mac OS X within your business.  The vulnerability is referred to as the “Bash Bug” or “ShellShock,” which might allow a remote attacker to gain control over a targeted Unix/Linux computer.

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Topics: ShellShock Vulnerability, Bash Bug, ShellShock Assessment Scan

When Data Disaster Strikes will Your Company Data Backup be Ready?

Posted by David S. Mulvey on 9/18/14 12:30 PM

Most IT experts will agree that in order for a business to survive a data disaster, they need some sort of data backup plan or business continuity plan in place. Regardless of the type of plan, or systems integrated, all of your IT systems need to have at least one backup copy. In the last blog, we took a look at the first four tips to help improve your data backups, let’s continue in this part 2 blog with the final four tips.

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Topics: backup plan, Data backup, Data Recovery, business continuity plan, data backups, backup solutions

When Data Disaster Strikes, will Your Company Data Backup be Ready?

Posted by David S. Mulvey on 9/15/14 12:15 PM

While there are many different and important tasks a business needs to do, one of the most important is to back up your company data. Your data is important often impossible to recreate.  I promise you the day will come (if it hasn’t yet) where you will have catastrophic loss of data. Most business owners realize this and do back up their data, but it can be a challenge to an owner on how to setup and operate a really reliable and low cost data backup plan.  In order to help, I have come up with eight data backup tips, four of which we will review in this blog.

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Topics: backup plan, Data backup, Data Recovery, business continuity plan, data backups, backup solutions

Disaster recovery planning, ask questions before disaster strikes.

Posted by David S. Mulvey on 9/10/14 12:15 PM

As a business owner, I suspect you wonder if your company could survive a fire, flood or a data disaster. The US Small Business Administration came out with some scary data last year; 90% of small businesses do not survive a fire/flood disaster.   Certainly it is impossible to predict what the next disaster will be, but it's easy to prepare for, especially if you have an effective data backup plan. When it comes to data backup planning there are a few key metrics that you as the owner need to be aware of.  In this blog I will show you what questions you need to be asking and why you need to know the answers.  The survivability of your business might depend upon it.

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Topics: data backups, disaster recovery planning

Data Backup Technologies for your small business

Posted by David S. Mulvey on 9/3/14 9:00 AM

This month I am going to focus on your company’s data backups/data restoration and the importance of protecting your company data.  When you take a moment to consider the various data backup solutions, it is easy to recognize there are a number of different data backup technologies.  From traditional tapes to on premises disk and data-streaming to the cloud; it can be a challenge to figure out what you need. Let’s take a look at the three main approaches to data backup services with the hopes of helping you choose which one is right for your company.

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Topics: Data backup, data backup services, Data Recovery, data recovery services

Small Business IT Outsourcing Economics

Posted by David S. Mulvey on 8/20/14 3:00 PM

As a small business owner you should evaluate if you should hire your own IT employee or consider outsourcing your IT to an IT Service Provider or Managed Service Provider (MSP).  Nine times out of ten, Owners take the more traditional approach and hire a single IT employee, and unfortunately that decision to hire one IT employee rarely works out.  If you are curious why I feel a single IT employee rarely works out take a look at this blog

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Topics: IT Outsourcing economics, Economics of IT outsourcing, IT solution economics, MSP IT outsourcing economics

Building an effective IT support department and when not to.

Posted by David S. Mulvey on 7/25/14 5:00 PM

Choosing the right IT organization structure or the right IT organizational chart, are common issues within a growing business. They are also issues filled with many traps. I have shared my thoughts with you before this blog on the types of work that must occur in an IT department (Reactive & Proactive); today let’s talk about how you should staff the IT department to get the work done.

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Topics: Reactive IT Support, IT Solutions, IT automation, IT department, Proactive IT tasks, IT Outsourcing economics, Economics of IT outsourcing

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